Frequently Asked Questions

We’ve put together the answers to some of our most commonly asked questions so you can find out all you need to know about Teeofftimes.co.uk.

If you have any further queries please send us an email at enquiries@teeofftimes.co.uk

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Bookings

    Why did some of my Breakpoints get transferred to Golfbreaks.com?

    As of May 18, 2015, Teeofftimes.co.uk was acquired by and is now owned and operated by GolfNow, the technology industry leader in providing golf-related products and services, with the most powerful distribution platform in golf. Any points earned from bookings made directly with Golfbreaks, were transferred to your Golfbreaks.com account. You may log in to Golfbreaks.com with your existing Teeofftimes.co.uk credentials and redeem those points on Golfbreaks.com. Transferred points will not be valid for use on Teeofftimes.co.uk. Click here to learn more about our recent Rewards Programme changes.

    How can I access my Breakpoints that were transferred to Golfbreaks.com?

    Simply visit Golfbreaks.com and sign in with your Teeofftimes.co.uk credentials to access your Golfbreaks.com account and points. Click here to learn more about our recent Rewards Programme changes.

    Can I book a tee time outside of the UK?

    If the payment card you are using is not registered to a UK based postal code, please call the team on 0808 178 0335 and we will be happy to process your booking. Please note: additional surcharges are incurred for using foreign payment cards.

    Can I cancel my round?

    Cancellations can be made, however, this is at the discretion of the golf course you have booked. Please email enquiries@teeofftimes.co.uk as soon as you know that you will be unable to make your round. Please note: cancellation charges may be incurred - for more details please see section 8 of our Terms and Conditions

    Can I change the venue I have booked?

    We can change the venue of your booking provided there is availability at the new venue you have chosen. Give us a call on 0808 178 0335 if you wish to change the venue. Please note: there may be a cancellation fee charged by the club you are cancelling. There also may be an increase in price depending on the clubs rates, time of day or the difference between weekday and weekend prices.

    Can Breakpoints accumulated from Golfbreaks.com be used against my next Teeofftimes.co.uk booking?

    No, only Rewards Points earned on Teeofftimes.co.uk may be used on Teeofftimes.co.uk. Points earned on Golfbreaks.com and Bookaspa.com cannot be redeemed on Teeofftimes.co.uk. To redeem points on your booking please sign in to your Members' area where you will see the number of Rewards Points that have been collected. You can then make a tee time booking as normal and you will be given the option to pay using your Rewards Points within the online booking area. Click here to learn more about our recent Rewards Programme changes.

    How do I change the date/time of my booking?

    We can change the date and/or time of your booking provided there is the availability at the venue. Contact us on 0808 178 0335 if you wish to change the date/time. Please note there may be a supplementary charge if the booking is moved from a weekday to the weekend.

    How do I increase or decrease the group size?

    Call one of our sales representatives on 0808 178 0335 or email enquiries@teeofftimes.co.uk and we will amend the booking accordingly.

    How do I know when my booking is confirmed?

    Teeofftimes.co.uk bookings are confirmed via email, they are titled 'Booking Confirmation'. When payment is received by Teeofftimes.co.uk you will be sent an email informing you the payment has been recieved and the request has been sent to the venue. Upon receipt of payment we will confirm your tee time within 60 minutes and send you the booking confirmation You can also check the status of your booking by logging into the Members' area. If no email confirmation has been recived and the status of your booking is confirmed, then please contact a customer service representative via enquiries@teeofftimes.co.uk.

    How do I redeem my Reward Points?

    Any Rewards Points you have earned can be redeemed within the payment area of the booking process. Please click the 'apply Rewards Points' button and you will then see the booking total reduce. If the Rewards Points do not cover the cost of the booking you will need to settle any outstanding balance.

    How far in advance can I book a tee time?

    This varies with each golf venue. Please view the individual club's pages for their individual tee times and availability . If you require any further assistance please email Customer Services at enquiries@teeofftimes.co.uk.

    I can't select the group size I require. Why is this?

    Clubs can pair golfers up, if you see tee times available for golfers of three or less, this is due to the tee time already having a booking on it.

    I'm not sure if I can make my tee time, what do I do?

    If for any reason you are unsure of being able to fulfill your tee time please contact us as soon as possible and we will look to move the tee time or postpone the booking. Please bear in mind some courses don’t allow cancellations if the booking is cancelled close to the travel date. To amend your booking please contact one of our customer service representatives on 0808 178 0335.

    What does Instant Confirmation mean?

    Instant Confirmation means we have the most up to date tee time availability for the course and can confirm your reservation at the time of booking. Courses that do not offer instant confirmation have to confirm bookings manually which may cause a delay in receiving a booking confirmation. Look for the Instant Confirmation icon on the course page.

Confirmation emails

    Do I need to print off my confirmation?

    You will require proof of your booking confirmation upon arrival at the venue. Please print off a copy and take it with you to the club as this acts as your receipt. Alternatively, you can show them a copy of your email confirmation on any mobile device.

    I have not received email confirmations, has my booking been processed?

    If you have made a booking and no email confirmation has been received there may be a few reasons; please check your spam/junk folders, the confirmation email contains images of the golf course and may have filtered into one of these folders. The email address registered may be incorrect, to check this try to log into the Members' area . If you can't log in please contact us and we will amend the account and resend the email. If the booking is showing as 'Still pending' it means we are still waiting to hear from the Venue. You can view your the status of your bookings by logging into the Members' area. We aim to confirm all bookings within two hours of purchase, but if a booking is made outside of our office hours we will confirm it before 10am the next working day. 

    My booking shows as ‘Booked’ in my account but I haven't received my confirmation email

    There may be an issue with your email address. Please contact the Teeofftimes.co.uk team on 0808 178 0335, or send an email to enquiries@teeofftimes.co.uk so that we are able to send you another confirmation email.

    Why haven't I received my confirmation yet?

    There are two possible reasons an email confirmation has not been received. The first is because we have not yet heard back from the venue confirming your booking. The second is that the email address that you have supplied us with may be incorrect. If your confirmation is delayed please give us a call on 0808 178 0335 so that we can check what the issue may be.

    Why has my tee time changed?

    Tee times are only moved if the venue is unable to fulfill the requested time. Times advertised on the Teeofftimes.co.uk website are a mixture of live and requestable times. If your time has been moved we will confirm this as close to the requested time as possible. If a tee time is moved we will inform you via the travel pack, or email you separately. 

Directions

    How can I find directions to the course?

    Each golf club and golf course venue page listed on the Teeofftimes.co.uk website contains directions listed under the 'Location' section, for an example click here. This will show a map view and a short description of how to find the club/course.

Errors

Gift Vouchers

    How do I purchase an e-gift voucher?

    e-gift vouchers can be purchased online. To purcharse vouchers online please click here. Once purchased a confirmation email will be sent to the purchaser. The recipient will then receive an email,on the date set by the purchaser, containing the voucher code. This code can then be used on the Teeofftimes.co.uk website as full or part payment towards a tee time.

    How long are vouchers active?

    e-gift vouchers are active for 12 months from the date of purchase. An email or letter will be sent with all voucher codes showing the expiry date. 

    I don’t know how to redeem my e-gift voucher code?

    e-gift voucher codes can be redeemed online on the Teeofftimes.co.uk website. You will be able to redeem codes on the payment screen of the booking process. Once entered, and if valid, the amount will remove and display accordingly. For more information please see our promotion Terms and Conditions.

    I have purchased an e-gift voucher but haven't received a confirmation email?

    We are sorry to hear that  you have not received a confirmation email , please contact us and we will happily look into the issue. 

    Will I be able to redeem all my Teeofftimes.co.uk e-gift voucher credit?

    e-gift vouchers bought directly from Teeofftimes.co.uk are fully redeemable. All you need to do is re-use the same code until the credit has been spent. If you would like to know the outstanding amount you may have left on an e-gift voucher, please email enquiries@teeofftimes.co.uk with the voucher code and we will reply and let you know the remaining balance. 

    I haven't used all my Golfbreaks.com gift voucher credit, will I be able to redeem the remaining amount?

    Golfbreaks.com has issued a number of co-branded gift vouchers with Teeofftimes.co.uk and Golfbreaks.com branding. We will continue to accept these gift vouchers until they expire. If you have been sent a voucher from our partner Golfbreaks.com and wish to use this as payment towards a tee time on Teeofftimes.co.uk please call customer support at 0808 178 0335, Monday-Sunday 9am-5pm. These vouchers cannot be redeemed online and you will only be able to use the voucher once. Any remaining credit will be lost and is non-refundable.

    My e-gift voucher has expired, can it be extended?

    e-gift vouchers are valid for 12 months from the date of purchase, and unfortunately the expiry date cannot be extended. For more information please see our full list of Terms & Conditions.

    When does my e-gift voucher expire?

    e-gift voucher codes will expire 12 months from the purchase date. This date will be included in any correspondence received when the e-gift voucher was purchased. If you do not have this email please contact us and we will provide you with the expiry date.

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